Support

Shipping Information

Order Processing Time

At Nerveology, we understand that our products are important to our customers and we strive to ship out all order within 24 hours of it being placed. Orders received on weekends or holidays, will ship out the next business day.

Domestic Shipments

We ship domestic orders through DHL or USPS. Once your order has shipped, we will email you a tracking number. This will allow you to track your order all the way through delivery. For standard shipping, please allow 4 to 5 business days for delivery from when your order ships. If you selected to add rush shipping at an additional charge, please allow approximately 2 business days to receive your order from the time it leaves our processing center.

To track your order please enter your tracking number in either the DHL or USPS sites. For DHL click here. For USPS click here.

Please allow the carrier up to 48 hours to register your order in their system.

International Shipments

All international orders will be shipped via country specific common carrier. In Canada, once your order passes customs, it will ship via Canadian Post. All shipping charges will be charged during your checkout.

All taxes or duties are charged to you at the time of checkout. If you refuse an order or your We cannot issue a refund if you refuse your order or if it is seized by your country’s customs department.

To track your international order, please click here.

Please allow the carrier up to 48 hours to register your order in their system.

Lost or Stolen Packages

Nerveology is not responsible for lost or stolen packages that have a confirmed delivery to the address listed in the order. If for any reason your order shows that it has been delivered, per tracking information, please contact the shipper (DHL or USPS) and open a claim. We will provide all the shipping details, tracking information, and shipping carrier information to assist our customers with their claim.

Return Policy

Order Processing Time

Step 1: Contact Our Customer Support Team

To process a return and receive a refund, you must contact our customer support team, by phone or e-mail, so they can issue you a return merchandise authorization (RMA) number. Please do not ship your product back without first receiving this RMA number. We are not able to process any returns or issue any refunds without first providing you with an RMA number.

Step 2: Shipping Back a Product

All customers are responsible for the cost of shipping back a return package. We strongly recommend obtaining a tracking number for your return as we are not responsible for any lost or stolen return packages. If the return is not received, we are not able to issue any refund. We will not be able to process a refund for any package marked “Return To Sender” or “Refused.”

We do not accept returns or provide refunds for items that were not purchased directly from Nerveology or its authorized sellers.

Please be sure include on the inside of your package your full name, order number and RMA number. We are not responsible for any returns that do not properly indicate this information in the package.

Step 3: Ship Back the Correct Number of Bottles

If you are returning a product that was purchased from our 3 or 6 bottle bundle packages, you must ship back all bottles, empty or sealed, from that bundle to receive a full refund. Please note, a bottle may only be returned as open or empty if the proper amount of time has elapsed to consume the product, as directed on the label. To further illustrate, if your order was for a 6-month supply, and you ship back all 6 bottles empty or opened within 90-days, you will not be eligible for a refund.

Step 4: Receiving Your Refund

A refund will be issued back to the specific credit card or PayPal account used to checkout. It can take between 7 – 14 days for us to process a return/refund. Once we issue a refund, it can take your credit card company as much as 30 days or a full billing cycle to post your credit.

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